Bug triaging

The following strategy is the one mostly used on bug triaging among the kde packagers:

* Try to reproduce. Don't use more than 5 minutes in trying to understand what submitter means
* If it is reproducible, fix it in the kde packaging, if it is packaging bug. Report it upstream if it is upstream bug. Write a patch if it is appropriate.
* If it is unreproducible, ask the submitter for more info about how to reproduce and a step by step guide. Tag the bug unreproducible and moreinfo
* If it contains a useless backtrace, ask submitter to provide a better backtrace by installing relevant -dbg packages
* Wait for submitter to reply. Repeat the last steps with submitter until it is clear and reproducible
* If no response from submitter, close the bug after approx. 4 weeks

The most important steps were 1) remember to tag +moreinfo unreproducible when asking for moreinfo and 2) remember to mark the bug as forwarded.
SOURECE:
http://pkg-kde.alioth.debian.org/bugs.html

Posted in: Debian